Get all your questions answered and learn why we're Philly's fave dog walking & pet sitting team

We’ll start with a free meet and greet to get to know your pet. After that, you’ll have access to our easy-to-use client portal where you can request visits, communicate with our team, and see updates.

We use a team-based system here at Bow Waus. What that means is that there will be a primary walker, however, we will also bring other staff members to get introduced to your pet(s) to have a team at hand, ready to step in. We always want to be prepared here at Bow Waus. Why? This assures availability and flexibility in scheduling for you. It also is for the well-being of our staff. We want them to feel comfortable in taking any time off they need.

We provide services to Fishtown, Northern Liberties, East Kensington, Norris Square, Port Richmond, Olde Richmond, Olde Kensington, Norris Square, and the Flat Iron. If you are outside of those neighborhoods, we most likely will not be able to provide services at this time.

Ideally, we would like appointment requests to be in the Saturday before the week starts. We are often able to do appointments after the scheduling deadline. The caveat, is that we may not always be available if you request after the deadline. Scheduling before the deadline assures that your appointment is approved. Appointments that are approved and scheduled with less than 24 hours notice are subject to a $5 late scheduling fee.

Each visit includes: walk, water refill, feeding (if needed), and post-visit report.Our app tracks GPS check-in/out for transparency.You’ll get photos and notes after each visit.

Absolutely! Just let us know your schedule. We’ll do our best to accommodate. Weekend visits are subject to an additional $5 charge, applied only once per day.

Use the app for updates, reports, and schedule changes.Office hours: Mon–Fri, 9am–5pm.Be respectful in communication. Abuse of staff will result in service termination.

We require a lockbox. You may provide your own or purchase one from us.In the event your management does not allow lockboxes, we require two key copies.Inaccessible homes = missed visit, no refund.Key returns available by appointment (fees may apply for delivery/mailing).

Walks may be shortened for safety during extreme heat, cold, or storms.Time will be spent indoors with your pet if outdoor walks aren't safe.

Provide working keys or lockbox access.Leave all supplies accessible: leash, food, medications, etc.Keep pet profiles updated with behavior, medical needs, and feeding routines. Updates to your pet's profile and instructions must be added to the app, Scout. Verbal or texted changes cannot be guaranteed unless also updated in writing through the portal.